He put me on hold for 1 minute and informed me that the software controlled Fn key functionality and that disabling it could severely affect the system. On my next call on Thursday at 8:13 p.m., I spoke with Juan about what Alienware OnScreen Display is and how to disable it. After resetting the system, everything was working as it should, and Mario and I parted ways after 18 minutes and 32 seconds. As I was uploading a picture, he started updating software drivers, including the necessary Nvidia drivers. After poking around in the system for a bit, he requested a screenshot of the error message I was receiving on my phone. After explaining the problem, Mario requested remote access of the system. to 12 a.m., you get a pretty wide swath of time.ĭuring my first call, I spoke with Mario at 9:48 on a Sunday to help me with the 20900 error I was experiencing with the Alienware Mobile Connect software. The call center isn't open 24/7, but with hours from 8 a.m. Phone supportĪlienware has a total of 13 call centers located throughout the world, but residents of the United States will primarily be served by the Costa Rica location. It was the same story on the Alienware Support YouTube Page. While I had no problem finding info on Alienware Mobile Connect, OnScreen Display was another story - no matter where I looked, I couldn't find any information on the software. It's going to take quite a bit of digging and creative word searching, of course. If you're more of a DIYer, you can check out the forums on Alienware Arena, or Reddit.
When Rose returned, she had the link directing me to the correct browser download page locked and loaded. After seeing my question, she put me on hold for a few minutes. I was connected with Rose at 12:15 p.m to ask how to get the new Microsoft Edge browser. I wish it was a 24/7 service, but 12 hours is OK.
However, the service is available only from 9 a.m. Alienware also has a chat that can be accessed via Alienware Support or on the Dell Technical Support site.
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